Data & Privacy
Effective date: 1 January 2025 · Applies to all registered players in the Philippines
At arion plus, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have as a player based in the Philippines. Please read it carefully before creating an account or using any of our services.
When you register for an account on arion plus, we collect personal information that is necessary to verify your identity and provide our services. This includes your full name, date of birth, residential address in the Philippines, mobile number, and email address. During the identity verification process, we may also request a government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card, along with a selfie or proof-of-address document. When you make deposits or withdrawals, we collect transaction details including the payment method used, transaction amounts, and timestamps. We also collect technical data automatically when you use our platform, such as your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for players across the Philippines.
We use the personal information you provide primarily to create and manage your arion plus account, process deposits and withdrawals, and deliver the gaming and sports betting services you have signed up for. Your identity and age verification data is used to comply with our obligations under Philippine gaming regulations, ensuring that only eligible adults can access real-money play on our platform. Transaction data is used to process payments accurately, detect fraud, and fulfil our anti-money laundering obligations as required by Philippine law. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our services or policies. With your consent, we may also send you promotional communications about new games, sports markets, bonuses, and VIP offers that may be relevant to you. You can withdraw your consent to marketing communications at any time by updating your preferences in your account settings or by contacting our support team. We do not use your personal data to make fully automated decisions that produce significant legal effects without human oversight.
arion plus does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your data only where it is necessary to deliver our services or where we are legally required to do so. Our payment processing partners, including GCash, Maya, and participating Philippine bank transfer providers, receive the transaction data necessary to process your deposits and withdrawals securely. We work with identity verification service providers who assist us in confirming the authenticity of the documents you submit during the KYC process; these providers are contractually bound to handle your data with the same level of care we apply. We may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required by applicable law, a valid legal order, or to protect the rights and safety of our players and staff. In the event that arion plus undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. All third parties with whom we share data are required to implement appropriate technical and organisational security measures.
Our platform uses cookies and similar tracking technologies to ensure the website functions correctly and to improve your experience as a player. Essential cookies are required for core functions such as keeping you logged in, remembering your session preferences, and maintaining the security of your account during each visit. Performance cookies help us understand how players navigate the platform, which pages are visited most frequently, and where technical issues may be occurring, allowing us to make targeted improvements. Functional cookies remember your language preferences, display settings, and other personalisation choices so that you do not need to re-enter them on each visit. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect the functionality of certain features on the platform. We do not use cookies to track your activity across unrelated third-party websites, and we do not share cookie data with advertising networks for behavioural targeting purposes.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols, ensuring that your login credentials, payment details, and personal information are protected in transit. Sensitive data stored on our systems, including identity documents and financial records, is encrypted at rest using strong encryption standards. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle player data are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012.
We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations applicable in the Philippines. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, while retaining only the records we are legally obliged to keep. Data collected for marketing purposes is retained only for as long as you have given us consent to use it, and is deleted promptly once you withdraw that consent. We periodically review the data we hold to ensure that we are not retaining information beyond what is necessary for the purposes for which it was collected. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention procedures.
As a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have a number of rights in relation to the personal information we hold about you. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a written request to our Data Protection Officer at the contact details provided below. You have the right to correct any inaccurate or incomplete personal information in your account, either directly through your account settings or by contacting our support team. You have the right to object to the processing of your personal data for direct marketing purposes, and we will honour such requests without requiring you to provide a reason. You also have the right to erasure of your personal data in circumstances where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please contact us in writing and we will respond within the timeframe required by applicable Philippine law.
arion plus is strictly an adults-only platform and our services are not directed at or intended for persons under the age of 21 in the Philippines. We do not knowingly collect personal information from minors, and any account found to have been registered by a person under the legal gaming age will be closed immediately and any funds held in the account will be dealt with in accordance with our Terms and Conditions and applicable regulations. Our identity verification process is specifically designed to confirm that all players meet the minimum age requirement before they are permitted to deposit or play for real money. If you believe that a minor has registered an account on our platform, please contact our support team immediately so that we can investigate and take appropriate action. We encourage parents and guardians to make use of parental control software and to have open conversations with young people about responsible internet use and the risks associated with online gaming.
We may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or the legal and regulatory requirements applicable to our operations in the Philippines. When we make material changes to this policy, we will notify registered players by email or through a prominent notice on the platform, and the updated policy will take effect from the date stated in the notice. We encourage you to review this page periodically so that you are always aware of how we handle your personal information. Your continued use of the arion plus platform after the effective date of any updated policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact our support team to close your account and request the deletion of your data where applicable.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, you are welcome to contact our Data Protection Officer directly. You can reach us by email at [email protected], and we aim to acknowledge all privacy-related enquiries within two business days and to provide a full response within the timeframe required by Philippine law. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. For general account support, game queries, or help with deposits and withdrawals, please visit our FAQ page where you will find answers to the most common questions from our Philippines player community. We value your trust and are committed to handling your personal information with transparency, care, and full respect for your rights.
This Privacy Policy was last updated on 1 January 2025 and applies to all users of the arion plus platform in the Philippines.
Your Data, Your Rights
A quick summary of the key commitments we make to every player in the Philippines.
All data in transit and at rest is protected with industry-standard encryption. Your account credentials and payment details are never stored in plain text.
Under the Philippine Data Privacy Act, you can access, correct, or request deletion of your data at any time by contacting our Data Protection Officer.
We never sell, rent, or trade your personal information to third parties for marketing. Your data is used only to deliver and improve our services to you.
Ready to Play?
Now that you understand how we protect your data, you can register knowing your privacy is in safe hands. Create your free account today and enjoy sports betting, casino-style games, and VIP rewards built for Filipino players.