Help Centre
Whether you are new to arion plus or a returning player in the Philippines, this page covers everything from account setup and deposits to sports betting rules and responsible gaming. Browse by topic below or scroll through all answers at your own pace.
Account & Registration
New to the platform? These answers walk you through signing up, verifying your identity, and managing your arion plus account details with confidence.
Visit the Register page and fill in the sign-up form with your full name, a valid email address, and a Philippine mobile number. You will also be asked to set a secure password and confirm that you are at least 21 years old, which is the legal age for online gaming in the Philippines. Once you submit the form, a verification code will be sent to your mobile number — enter it to activate your account. After activation you can log in immediately and explore the platform, though a government-issued ID will be required before your first withdrawal is processed. The entire registration process takes under five minutes on any device, including mobile phones on a standard data connection.
No — arion plus operates a strict one-account-per-person policy across the Philippines. Each player is permitted only one registered account, tied to a unique mobile number, email address, and verified identity. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a second account or believe your details were used without your consent, contact our support team at [email protected] immediately so the issue can be resolved. Players who have forgotten their login credentials should use the password reset function rather than registering again.
To complete identity verification (KYC), you will need to submit a clear photo or scan of one government-issued ID — accepted documents include a Philippine passport, driver's licence, SSS ID, UMID, PhilHealth card, or Voter's ID. The name and date of birth on your ID must match exactly what you entered during registration. You may also be asked to provide a selfie holding your ID to confirm ownership. Verification is typically completed within 24 hours on business days, and you will receive an email notification once your account is fully verified. Submitting blurry, cropped, or expired documents will delay the process, so please ensure your upload is clear and complete before submitting.
Contact details linked to your account can be updated by reaching out to our support team at [email protected] with a request and a copy of your verified ID for security confirmation. For your protection, changes to primary contact details are not self-service — they require manual review to prevent unauthorised modifications. Once your request is verified, the update is usually processed within one to two business days and you will receive a confirmation to both your old and new contact details. It is important to keep your mobile number current, as it is used for login verification codes and withdrawal confirmations. If you have lost access to both your registered email and mobile number, please contact support as early as possible to begin the account recovery process.
Deposits & Withdrawals
Questions about funding your account or cashing out your winnings are among the most common we receive. Here are the clearest answers for Filipino players.
arion plus supports a range of payment options popular with Filipino players, including GCash, Maya (formerly PayMaya), bank transfers via major Philippine banks, and over-the-counter payment channels at selected convenience stores. All transactions are processed in Philippine pesos (PHP) so there are no currency conversion fees for local players. The minimum deposit amount is clearly displayed on the cashier page and varies slightly by payment method. Deposits made through e-wallets like GCash and Maya are typically credited to your account within a few minutes, while bank transfers may take up to one banking day depending on your bank's processing schedule. Always use a payment account registered in your own name to avoid delays during the verification process.
Withdrawal requests are reviewed and processed within one to three business days after submission, provided your account is fully verified and there are no pending bonus wagering requirements attached to your balance. E-wallet withdrawals to GCash or Maya are generally the fastest, often arriving within 24 hours of approval. Bank transfer withdrawals may take an additional one to two banking days depending on your bank. You will receive an email notification when your withdrawal has been approved and dispatched. If your withdrawal has not arrived within five business days, contact support at [email protected] with your transaction reference number for a status update.
Yes — withdrawal limits apply to all accounts and are displayed on the cashier page when you submit a request. The minimum withdrawal amount ensures that processing fees do not outweigh the value of the transaction, while maximum limits per transaction and per day are in place as part of our responsible gaming and anti-money-laundering compliance obligations. VIP members on higher tiers enjoy elevated withdrawal limits as one of their programme benefits — visit the VIP page to learn more about tier-specific limits. If you need to withdraw an amount above your current daily limit, you can split the request across multiple days or contact support to discuss your options. Limits are reviewed periodically and may be adjusted based on account activity and verification status.
Withdrawal requests can be declined for several reasons: your account may not yet be fully verified, there may be an active bonus with an incomplete wagering requirement attached to your balance, or the payment details you provided do not match your registered account information. In some cases, a withdrawal may be flagged for a routine security review, which is a standard compliance procedure and does not necessarily indicate a problem with your account. You will receive an email explaining the reason for the decline along with the steps needed to resolve it. If you believe the decline was made in error, contact our support team at [email protected] with your account details and they will investigate promptly.
Games & Sports Betting
From slot mechanics to live sports odds, here are the answers that help you play smarter and enjoy the full range of what arion plus has to offer.
The arion plus casino lobby features a wide selection of entertainment options including video slots, table games such as baccarat, roulette, and blackjack, as well as live dealer rooms where you can play against real dealers streamed in real time. There are also specialty games and arcade-style titles for players who prefer something different from the standard casino format. The lobby is regularly updated with new titles so there is always something fresh to explore. All games are accessible directly from your browser on both desktop and mobile — no additional software download is required to play. Game categories are clearly labelled in the lobby so you can filter by type and find your preferred style quickly.
arion plus covers a broad range of sports popular with Filipino bettors, including basketball (NBA and PBA), football (Premier League, La Liga, UEFA Champions League), boxing, volleyball, and e-sports. Local Philippine leagues and international tournaments are both represented in the sports section, with pre-match and live in-play betting available on most events. Odds are updated in real time during live matches so you can react to how a game is unfolding. The sports section also features same-game parlays and accumulator options for players who want to combine multiple selections into a single bet. Visit the Sports page for the full list of available markets and current upcoming fixtures.
Yes — the arion plus platform is fully optimised for mobile browsers, so you can access all games, sports betting markets, and account features directly from Safari, Chrome, or any modern browser on your smartphone or tablet without installing anything. The mobile web experience is designed to be fast and responsive even on standard mobile data connections, which is important for players across the Philippines where Wi-Fi coverage can vary. For players who prefer a dedicated app experience, a downloadable version is available — visit the Download page for installation instructions for both Android and iOS devices. Whether you use the browser or the app, your account, balance, and game history are fully synchronised across all devices. The mobile interface is touch-optimised so navigation, placing bets, and managing your account all feel natural on a small screen.
When you claim a bonus, the bonus funds are subject to a wagering requirement — this means you need to place bets totalling a specified multiple of the bonus amount before the bonus balance can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to wager a total of ₱10,000 before the bonus funds become withdrawable. Progress towards meeting the wagering requirement is tracked in your account dashboard and updates in real time as you play. Not all games contribute equally to wagering requirements — slots typically contribute 100%, while table games and live dealer games may contribute a lower percentage. Always read the specific terms attached to each bonus offer before claiming, as conditions vary between promotions.
Support & Responsible Gaming
Our team is available around the clock to assist Filipino players. We also take responsible gaming seriously and provide tools to help you stay in control.
The arion plus support team is available 24 hours a day, seven days a week to assist players in the Philippines with any account, payment, or gameplay questions. You can reach us by email at [email protected] and we aim to respond to all enquiries within a few hours. For faster assistance with urgent issues such as account access problems or payment delays, live chat is available directly within the platform once you are logged in. When contacting support, please include your registered email address or mobile number and a brief description of the issue so our team can assist you as efficiently as possible. We do not have a public telephone number — all support is handled through email and live chat to ensure a clear written record of every interaction.
arion plus is committed to promoting safe and responsible gaming for all players in the Philippines. We offer a range of self-management tools including deposit limits, session time reminders, and the ability to take a temporary cooling-off break or request a longer self-exclusion period if you feel you need time away from the platform. These tools can be accessed through your account settings or by contacting our support team directly. We also provide links to professional support organisations for players who may be experiencing gambling-related difficulties. Full details of all available responsible gaming tools and resources are outlined on our Responsible Gaming page, which we encourage all players to read before they begin playing.
arion plus operates under a valid licence that authorises it to offer online gaming services to eligible players in the Philippines. Compliance with Philippine gaming regulations is a core part of how we operate, and we work closely with the relevant regulatory bodies to ensure our platform meets all required standards for player protection, fair play, and financial security. Our identity verification and anti-money-laundering procedures are in place to meet both local and international compliance requirements. Players can review our Terms and Conditions and Privacy Policy pages for full details of our licensing, data handling practices, and player obligations. If you have specific questions about our regulatory status, contact our support team and we will provide the relevant documentation.
Your personal information is protected using industry-standard SSL encryption across all pages of the arion plus platform, ensuring that data transmitted between your device and our servers cannot be intercepted. We collect only the information necessary to operate your account, process payments, and comply with our legal obligations — we do not sell or share your personal data with third parties for marketing purposes. All stored data is held on secure servers with access restricted to authorised personnel only. You have the right to request a copy of the data we hold about you or to request its deletion, subject to our legal retention obligations — details are outlined in our Privacy Policy. For any data-related concerns, contact our support team at [email protected] and we will respond in accordance with applicable data protection regulations.
Still Have Questions?
If your question was not covered above, our support team is ready to help any time of day. You can also explore the platform directly by creating a free account or signing in to your existing arion plus profile.
Support enquiries: [email protected] — available 24/7 for all Filipino players.